Silent Lawyers, Loud Consequences
Silent Lawyers, Loud Consequences Silent Lawyers, Loud ConsequencesWhy the Ethical Duty to Communicate Is the Next Frontier in Client Trust “The single biggest problem in communication is the illusion that it has taken place.”—George Bernard Shaw On a rainy April morning in Tacoma, an anxious client kept refreshing her inbox. Her lawyer had promised something—a filing […]
THE HANDSHAKE HAS GONE DIGITAL
THE HANDSHAKE HAS GONE DIGITAL Inside the split‑second science of first contact—where law‑firm fortunes rise or fall. 0:00 – 0:05 A would‑be client swipes open her phone, googles “employment lawyer near me,” and fires off a contact form. By the time she exhales, three things have happened: An auto‑text thanks her for reaching out. […]
