THE BLUEPRINT NOBODY SEES
THE BLUEPRINT NOBODY SEES Why turning your law‑firm intake into a written, click‑by‑click playbook might be the highest‑ROI project you tackle this year. 1 The Day the Phone Stopped Ringing In 2016 a paralegal at Palace Law opened a drawer looking for a workers‑comp intake form and found four different versions—none fully completed. Calls vanished into voicemail purgatory, […]
Ping Me Back: Why Lightning‑Fast Communication Is the New Currency of Client Loyalty
Ping Me Back: Why Lightning‑Fast Communication Is the New Currency of Client Loyalty “I called my lawyer three days ago—still no reply. If they can’t even return a phone call, how will they handle my case?”—Actual comment from a CaseStatus survey respondent [3] Legal clients live in a world of push‑notifications, same‑day delivery, and instant ride […]
Why Talking to Your Clients Matters More Than Ever
Why Talking to Your Clients Matters More Than Ever Prologue: The Call That Never Came On a Tuesday afternoon in Phoenix, Maria — a first‑time plaintiff in a wage‑and‑hour suit — checked her email for the tenth time that day. Nothing. No update from the lawyer she’d hired six months earlier, no call explaining why the promised motion hadn’t […]
